Terms of sale

Effective Date: June 17, 2026

These Terms of Sale govern all purchases made through Casa Alme Nara and apply to all customers placing orders through our website.

By placing an order, you agree to the terms outlined below.

1. Business Information

Business Name:

Casa Alme Nara

Website:

https://casaalmenara.com

Customer Support Phone:

+1 (559) 462-8725

Operating Address:

27 Rue du Faubourg National

57100 Thionville

Lorraine, France

US Warehouse Address:

4702 Reeves Street

Appleton, Wisconsin 54913

United States

2. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to limit quantities, discontinue products, or update inventory without prior notice.

In the event a product becomes unavailable after an order is placed, we will notify you and issue a full refund if necessary.

3. Pricing

All prices displayed on our website are listed in United States Dollars (USD).

Prices may change at any time without prior notice.

Applicable taxes will be calculated during checkout where required by law.

4. Order Acceptance

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute final acceptance of your order.

Casa Alme Nara reserves the right to:

Refuse or cancel any order.
Limit quantities purchased.
Request additional verification information.
Cancel orders suspected of fraud or unauthorized activity.

If an order is cancelled after payment has been processed, a full refund will be issued.

5. Payment Methods

We accept secure payments through approved payment providers.

Accepted payment methods may include:

Visa
Mastercard
American Express
Discover
Shop Pay
Apple Pay
Google Pay

All transactions are encrypted and processed securely.

Casa Alme Nara does not store full payment card information.

6. Shipping

We offer FREE shipping throughout the United States.

Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Delivery Time

Estimated delivery time:

5–8 business days

Delivery times may vary due to:

Weather conditions
Carrier delays
Public holidays
High order volumes

Tracking information will be provided once an order has shipped.

7. Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery to the shipping address provided at checkout.

Customers are responsible for ensuring the shipping address is accurate.

8. Returns & Refunds

Customers may request a return within 30 days of receiving their order.

Returned products must:

Be unused
Be in original condition
Include original packaging
Include proof of purchase

Refunds will be issued to the original payment method after inspection and approval.

Please allow 5–10 business days for the refund to appear on your account.

For complete details, please refer to our Return & Refund Policy.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Photographs of the product and packaging

We will work promptly to resolve the issue.

10. Order Cancellations

Orders may be cancelled before shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Please contact our customer support team as soon as possible if you wish to cancel an order.

11. Fraud Prevention

To protect our customers, we reserve the right to verify orders and request additional information if suspicious activity is detected.

Orders identified as fraudulent may be cancelled without notice.

12. Limitation of Liability

Casa Alme Nara shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Product use
Shipping delays
Technical issues
Third-party service interruptions

Our total liability shall never exceed the amount paid for the product purchased.

13. Governing Law

These Terms of Sale shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes arising from purchases made through this website shall be resolved in accordance with applicable legal procedures.

14. Contact Us

If you have any questions regarding these Terms of Sale, please contact us.

Casa Alme Nara

📞 Phone: +1 (559) 462-8725